CUSTOMER SATISFACTION & BILLING PROTECTION

Refund and Cancellation Policy

Effective Date: January 1, 2027 • Last Revised: March 2027 • Published by D6 Media Studio

1. Overview of Digital Deliverable Policy

At NYRIXA LEARNING (a publishing imprint of D6 Media Studio), we publish practical, high-value educational publications and business guides. Because our products (including the Freelancing Starter Blueprint – 2027 Edition, priced at ₹99) are digital PDF deliverables that include proprietary outreach templates, proposal architectures, and diagnostic worksheets, all sales are considered final once the deliverable has been accessed or downloaded.

However, we maintain a customer-first policy to protect buyers against technical disruptions, duplicate billing, or delivery discrepancies as detailed below.

2. Specific Billing & Transaction Scenarios

A. Duplicate Payments / Double Billing

If you were charged more than once for the same transaction due to a network glitch, multiple button clicks, or a temporary gateway timeout:

Resolution: The duplicate payment will be refunded 100% back to your original payment method.
Timeline: Once verified by our support desk, the refund is initiated within 24–48 business hours. Funds typically reflect in your account within 5 to 7 business days, depending on your bank's clearing cycle.

B. Failed Transactions (Bank Debited, No Order Created)

If money is deducted from your bank account or UPI app, but the payment gateway marked the transaction as "Failed" or timed out before reaching our server:

Resolution: The payment aggregator and banking network will automatically reverse the deduction and credit the funds back to your source account.
Timeline: This automatic bank reversal is usually completed within 3 to 5 business days per RBI payment guidelines. If funds are not restored within 5 days, please notify us with your Bank UTR or Transaction ID.

C. Successful Payment with Delayed or Failed Delivery

If your payment succeeded and you received a bank debit SMS, but did not receive the download link or email confirmation:

Immediate Self-Service: Check your Spam/Promotions folder first. If not found, visit our /my-purchases page to request a fresh link using your payment email address.
Support Fulfillment: If self-service does not resolve the delivery within 24 hours, contact us at support@d6mediastudio.in and our team will manually dispatch your deliverable file.
Full Refund Guarantee: If our team is unable to provide working access to your purchased publication within 48 hours of your notification, a 100% full refund will be processed immediately.

3. Order Cancellation Policy

Because digital download access is generated electronically immediately upon payment gateway authorization, orders cannot be cancelled once payment has been captured. If you have any questions prior to ordering, we encourage you to review the 5 genuine sample preview pages in our curriculum section or contact support.

4. How to Request Assistance or a Refund

To report a billing discrepancy, duplicate charge, or delivery problem, please contact our support desk with the following details:

Support Email: support@d6mediastudio.in

Subject Line Format: Order Inquiry: [Your Name] - [Order ID or Payment ID]

Required Information:

Full Name & Email address used during purchase.
Payment Gateway Transaction ID / Order ID (e.g. from Instamojo / Razorpay / Bank SMS).
Date and approximate time of payment.
Brief description of the issue (e.g. "Charged twice", "Download link not received").